I cannot establish a connection to ArdenNet.

--Users need to put correct user name and password in the 'Connect to' box.  The password is usually in upper case.

--Outlook Express is set to disconnect after checking your email.  To correct: Open Outlook Express, click on Tools, Options, Connection tab. Uncheck "Hang Up After Sending and Receiving."

--You need to check whether the Internet Protocol (TCP/IP) is properly installed.  Go to 'Control Panel', click on 'Network', and check whether TCP/IP is there.  You may uninstall and install TCP/IP and restart the computer to connect again.

I want to increase the speed of connection.

Several factors affect the speed of connection from your computer to our Internet servers:  the quality of phone line, distance from the switching office, and area of resident location.   If you have 56K modem, and you still experience slow connection, please call our technical support for another local access number if any available in your area.


My browser does not show any website after it connects.

--If you misspell the website address, the browser will return an error and a blank website.

--If the web site is under maintenance or out of service, the browser will show a blank web site with an error message.

--The browser may get corrupted.  You may try to upgrade the latest version of your browser.  The new browser sometimes will overwrite the corrupted file and correct the problem.  If new browser does not fix the problem, you need to reinstall the operating system to get a clean browser.


My connection is dropped periodically.

--Users may need to download the latest driver for the modem

--If you have call waiting for your phone, put *70 in front of the dialing access number.  The connection will be interrupted if phone call comes in without disabling the call waiting.

--You can try another phone line or plug in the line another phone socket.  The problem may be also resolved if the modem directly connects to phone socket without sharing the line with fax machines, phones and computers.

My emails may have virus.
http://member.ardennet.com/weblinks/refer.htm


I get disconnected after checking my emails.

Your settings may have been changed somehow to disconnect after checking E-mail. 
To get to the settings, in your Outlook Express click: Tools, Options, Connections.  Make sure that the options "Hang up after sending and receiving" is unchecked. (see the picture)

I cannot open attachment file from Outlook Express

The latest Internet Explorer 6 patch has installed a security feature in Outlook Express.  The feature prevents users to open or save the attachment files.  There are two solutions to override the restriction.

1. While the email with the attachment still opens, click on  'Forward' button or go to 'Message' -- 'Forward'.  You can view/save the attachment below the Subject line without actually forwarding the message.

2. Choose 'Tool' -- 'Options', click on 'Security' tab.  Uncheck 'Do not allow attachment to be saved or opened that could potentially be a virus' box.  Then, click OK.